The ETH Transaction ID/HASH must be “SUCCESS” and you should see a green checkmark like this on the blockchain:

The hourglass means that it hasn’t been confirmed by the blockchain yet.

If you didn’t get credited it, the ETH/ERC20 deposit you made is through a smart contract, which our system does not support automatically. But, you don’t need to worry about it, you just need to reach our customer support team and provide them the transaction id and they will solve it manually immediately!

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